Air Canada has stated on their website that while airline cancellations "can lead to a refund" under normal circumstances, cancellations caused by COVID-19 are "beyond our control." I attempted to cancel the flight, per their new policy, expecting to get full credit $750 to a future flight used by Dec 31, 2020.. You can use our convenient Ticket Refund Application Form to request your refund, then return to the tool any time for information on its status. Follow me on Twitter at @MacgregorWrites and Instagram at @sandragetssidetracked. The website said it would only refund $160 of the $750 fare! The following taxes are also refundable if they were applied to the Air Travellers Security Charge: The following taxes are also refundable if they were applied to the Airport Improvement Fee. Please note that under the Air Passenger Protection Regulations, if you were denied boarding or your flight was cancelled or delayed by more than three hours due to an event within our control or required for safety purposes, and you refuse the alternate travel arrangements offered because travelling no longer serves a purpose, we’ll refund the unused portion of the ticket or, if you aren’t at your point of origin, refund your ticket and provide you with a confirmed reservation back to your point of origin that accommodates your needs (regardless of fare rules). Refunds are credited back to the original method of payment. This test helps us prevent automated spam submissions. If your refund request is being reviewed by one of our refund agents, please note that it can take between 10 and 12 weeks* for your refund claim to be processed. Air Canada is giving customers the option for customers to get a refund for non-refundable tickets for flights that were cancelled because of COVID-19, but it … Air Canada stated that it will also resume some flights to the U.S. “As part of the new schedule, in accordance with provisions for air travel to the U.S. for Canadians, Air Canada will resume service to the U.S. on May 22, with six destinations being served by May 25, including New York-LaGuardia, Washington-Dulles, Los Angeles, San Francisco, Boston and Chicago… There are tentative plans to resume more U.S. service as of June 22, pending regulatory changes and demand.”. Air Canada SOPA Images/LightRocket via Getty Images Economy Basic fare. The post Air Canada (TSX:AC) to Be Sued Over COVID-19 Refunds: Should You Sell the Stock? No problem – print it at a self-serve kiosk when you get to the airport. I booked a flight for two on Jan 16 YYZ to YVR on AirCanada.com for departure Apr8-22. Consumer rights advocates call for airline refunds in Parliament hearing (CP) Federal Court says class action on COVID-19 airfare refunds a matter for other courts (CP) Advocacy groups slam regulator’s latest statement on airline refunds (CP) They were coming to Canada to care for a relative after her surgery. Certain taxes are refundable in certain cases based on the following: For example, when a ticket is completely unused: Please note that in the event that your ticket is no longer valid and has not been used for travel, you will be entitled to a refund for taxes and fees, depending on your boarding. As far as has been published, the new policy applies to all fare types. Air Canada, for example, is offering vouchers for future travel before April 30, 2021 and is not offering refunds unless a refundable fare was purchased at the time of booking. If you booked through a travel agency, or another airline or website, you’ll need to go back to them to request your refund. 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Ticket Refund Status Search Before we get started, please read these important notes For bookings that are cancelled on or after June 1, 2020 and for travel after March 1, 2020, you will be able to immediately access our new cancellation options including the Air Canada Travel Voucher and Aeroplan Miles. As a wayfaring writer I spend most of time exploring new destinations and I’ve also been fortunate enough to live for a year or two in captivating cities across the globe like Paris, France, Seoul, South Korea and, most recently, Cape Town, South Africa. Air Canada has quietly changed its refund policy to allow some customers whose flights were cancelled due to the COVID-19 pandemic to recoup their cash — … I’m a Canadian writer and editor who specializes in travel, food and wine. On May 22, 2020, Air Canada, Canada’s largest carrier, announced that it will be changing its refund policy for flights cancelled due to the Covid-19 pandemic. All refund assessments are based on Air Canada’s tariffs and policies as well as the terms and conditions of your purchase. On March 27, 2020, a proposed class action was filed in the Federal Court alleging that Air Canada (including Air Canada Rouge), WestJet, Sunwing, Air Transat, and Swoop must provide cash refunds for flights or itineraries in relation to COVID-19, rather than issuing a future credit. Additionally, passengers with Aeroplan flight rewards can continue to cancel their redemption bookings for free up until June 30, 2020. Indicates an external site which may not meet accessibility guidelines. All Rights Reserved, This is a BETA experience. If your ticket was cancelled prior to travel, contact us directly and we’ll be happy to book that next trip for you. You can also obtain a refund for these amounts by contacting us by mail or by any other means. Please read this information carefully. Air Canada says that it is not required to issue the refunds and that the company needs to preserve liquidity for when air travel restarts after the pandemic. If you are experiencing problems, please try our. Get Other Type below the characters displayed in the image above. Given the current volumes, if your refund request is being … The information on this page will help guide you as you request a refund for a refundable ticket or an Air Canada service that you paid for but did not receive. Our government ordered Canadians “home” and informed others to cancel non-essential travel. Given the current volumes, if your refund request is being reviewed by one of our refund agents, please note that it can take between 10 and 12 weeks* for your refund claim to be processed. The airline says the new policy — the previous one capped travel vouchers at 24 months — applies […] Use our calculator to determine your free checked baggage allowance. On May 22, 2020, Air Canada, Canada’s largest carrier, announced that it will be changing its refund policy for flights cancelled due to the Covid-19 pandemic. *Unless otherwise stated by applicable law. Fares may be subject to penalties. The airline also announced on May 22 that they are resuming numerous flights on routes within Canada, the U.S. and to some international destinations. There’s good value in choosing our Economy Basic fare, but it’s important to know that it does not allow for flight changes or cancellations, and you will not receive a credit if you are not able to travel. Furthermore, until June 30, 2020, new bookings can be changed without fees for travel between March 1, 2020 and June 30, 2021. If your flight is cancelled or delayed by more than 3 hours for reasons other than those outside Air Canada’s control, and you'd like to obtain a refund for the unused portion of your ticket (including some fees and/or purchased travel options), please call Air Canada Reservations.You'll be directed to present your refund request via your original point of purchase. It remains to be seen whether the airline’s new goodwill policy will assuage customers’ anger. Under new regulations that the airline is referring to as a “goodwill policy,” customers with refundable and non-refundable tickets can choose from two new options: These two options apply to tickets issued up to June 30, 2020, with an original travel date between March 1, 2020 and June 30, 2021. Fare rules explain refundability of your purchase. For a list of available flights, please visit Air Canada’s COVID-19 updates page. Air Canada (TSX:AC)(TSX:AC.B) could fall further if the lawsuit against it goes ahead. We’ll send you an email confirming that the price of your ticket will be refunded automatically. My father was in the Canadian Air Force so my family was constantly moving from base to base. Frequently Asked Questions Regarding Airline Ticket Refunds Given the Unprecedent Impact of the COVID-19 Public Health Emergency on Air Travel , United States … In July, the carrier plans to expand international services, including: Montreal to Athens, Rome, Geneva; Toronto to Munich, Lisbon, Amsterdam, Rome and Athens; Calgary to Frankfurt; and, subject to government approval, Vancouver to Shanghai. No one denies this upheaval has been challenging for airlines. Customers who bought fully refundable tickets will continue to receive refunds on flights cancelled by Air Canada or can choose from one of the two new options. If you need to request a refund for a ticket and you haven’t travelled yet, it’s important to do so via your original point of purchase. (Note: In the case of cash and Interac online payments, customers will receive a cheque in the mail.) Welcome to a new world of travel options offered from ground to air. In the case of Flight Pass bookings, credits that are cancelled within 24 hours of booking will be credited back to your Flight Pass account and no cancellation fee will apply. To obtain a refund for these amounts, you can use our Ticket Refund Application Form free of charge. If you booked directly with an Air Canada agent, or you're cancelling a booking for which an upgrade was confirmed, we ask that you please contact us directly. Whether the ticket was wholly or partially used, Regulations of the country where the ticket was purchased and/or the departure country. If you purchase a travel option or service (e.g. Preferred Seat) but did not receive it, please contact Customer Relations. We ’ ll send you an email confirming that the price of your purchase version may... 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